The Business Industry Insider

Contact Center Solution to Increase Agent Productivity Productivity of agents defines the success and failure of any call center and support centers. The contact center solutions provide many features to improve productivity of the agents. There are the top 3 features which your contact center solution must have to increase productivity of your agents to the maximum possible. Agents are the real asset of any call center or customer care centers. The skills and productivity of agents help customer care and support centers to not only delight its customers, but also to increase revenues and business. Thus, for any call center or support center, the most important task is to do whatever possible and required to increase productivity of the agents. The contact center solution comes with simple to advanced features to provide the required tools to an agent to work at his best. Different contact center software has a different set of features. There are many features which all ca

SEO for Small business SEO helps small business owners create fast, robust, and user-friendly websites that rank higher in search engines, which in turn helps bring more qualified potential customers to their sites and eventually increases conversion rates. SEO also helps build brand awareness for your business as search engine users are more likely to trust a site that are on first page of search engine results pages (SERPs) than brands who are not. If you’re a small business owner, you should utilise SEO to build a strong web presence and bypass your competitions to gain new customers for your business and take it to the next level. You must hire a  trustworthy SEO company  to take your business to the next level of success. If you are still wondering whether to use professional SEO service or not,  Here are top 5 KEY benefits of SEO for small businesses: 1. User-Friendly Websites SEO will help small business owners create a faster, smoother, and user-friendlier websit

Software Testing The best Software QA Testing service offered by the best QA Companies assures the great quality of software or application to be launched. It is essential to assure the product is widely accepted by its users and provide great returns to the company.   However, some business owners look at this process as an additional cost and ignore this vital step of Quality Assurance and Testing. To let you understand the importance of thorough QA Testing service , this article shares the t op 5 key benefits of Software QA Testing for Business: 1. Reduced Software Development Cycle The Quality Assurance testing must be adopted from the early stage of the software development life cycle. The testers and developers work hand in hand to assure the best quality of the software through each phase of development. The QA testing process use root causes analysis and similar metrics to find the improvement areas during each phase of development. Also, the test automation reduc

Mobile App Development Mobile application development requirement will also create a need to find the best mobile app development company that can perform your app building task in your budget. This article shares the top 3 tips you can use to find the best mobile application development company for your business. Mobile application development demands expertise and experience to assure the developed app is of high quality and it gets praised by its users. To get a good mobile app development, you need to find the best mobile app development company . Finding the best mobile app development company is not an easy task as there are millions of choices. A simple Google search will put millions of mobile app development company suggestions. All of them might look good, but they might not be the one you are looking for. Then, how to find the best mobile app development company? Don’t worry. In this article, I will share the top 3 tips you need to follow to find the best mobile a

Voice Logger Solution Key Utilities Voice logger solution aka call recording software is one of the important solutions a business can have. You might be thinking that the voice logger solution is useful for call centers only. However, the fact is this solution is beneficial to all different industry verticals. Different business has to deal with customers, prospects, vendors and many other business entities. The call recording solution is really vital in many ways for different enterprises and businesses. Let’s have a look at 3 major utilities of the voice logger solution, which are useful for all different industry verticals. 1. Assure the best quality of service The voice logger will record all calls. The supervisors and managers can listen to all or selective call recording to assure that the agents as well as business developers and other staff are positive, polite and professional on the calls. Professionalism is a key to success for any business. This professio

Automated Testing vs. Manual Testing Software testing is a vast field. There are various types of testing performed on the software to assure quality and flawless nature of it. The testing approaches can be categorized in different categories. One of the most popularly known testing categories is: Automation testing vs. Manual testing. Read on to understand the difference between these two types of testing so you can utilize the correct testing process. Both, Manual and Automated testing has its own pros and cons. In both, case the software testers create test cases to identify defects, bugs and weaknesses of the solution. If we talk about the difference between automated and manual testing from a broad perspective: In automated testing, the software testing expert uses tools, software and scripts to execute test cases. On the other hand, in manual testing , the software testing engineer executes test cases manually. The most suitable testing type depends on various f