VICIDial Custom Modules To Empower Your Contact Center Solution

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VICIDIal Solution

VICIdial has been widely used as a call center dialer system. It furnishes a call center solution with basic required features. However, with dynamically changing industry and increasing demand of customer care center need more improved version of existing VICIDial solution. A custom contact center solution offered by 3rd party vendors come with some exciting and advanced features to support work of customer support centers. However, if your budget is limited and you don’t want to invest in a 3rd party call center software at the moment, then the best thing you can do is take service of VICIDial customization offered by a good VoIP expert. You can also take benefit of existing VICIDial modules developed by VICIDial expert companies such as Elisiontec.

The custom module integration in VICIDial will provide the missing features of complete advanced contact center solution. Let’s explore some interesting and important VICIDial modules your customer support needs to meet today’s client demands:

SMS module
An agent can send a quick SMS with a single click to the customer for the required verification with this custom module. This module is very much important to ensure security by verifying a user with an SMS.

Email Module
This VICIDial module empowers agents to send detail or verification email while on call or after that from the VICIDial solution itself.

Sticky Agent
Each time a customer calls, the call will be routed to the same agent while you are using this module. This will increase customer satisfaction and decrease call wrap up time.

Call Recording
Get a custom call recording module that can be used for quality screening.

Advanced Security
This VICIDial module provides top to bottom security of your contact center and data stored in it. It has SIP level security as well as protection of data from agents.

Survey Module
A ready to use module to run a survey with predefined questions to create a survey form that will pop up while a call get connected with an agent.

Soundboard Avatar
This VICIDial module gives ready to use sound recordings for more commonly used greetings and sentences. An agent can use professional voice recordings for most commonly used phrases to create an initial engagement with a prospective client.

Disposition Bucket
Not only single disposition, but a complete bucket of n-level dispositions that are ready to use by an agent are available in this VICIDial module. With the integration of this VICIDial module, a customer care center can save a lot of time of agents from writing similar dispositions.

Graphical Reports
Custom graphical report that makes reviewing and analysis easy and fast.

There are many as such custom modules that can be developed and integrated within VICIDial to empower it with advanced features.

Elisiontec is a leader in this industry that has already developed best custom modules, which are ready to use. Also, they have a team of VICIDial experts who can build any custom module for this open source contact center solution. To see more details of the VICIDial modules and custom services offered by Elisiontec, please visit http://www.elisiontec.com/vicidial-goautodial-solution/

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