How To Start a Call Center Without Investing Big Amount?

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Start a Call Center


Do you want to start a call center? Are you facing budget issues? Don’t worry. This article shares tips and solutions, which can be used to start a call center without investing big amount. Even if you have a limited budget, you can start your call center.

To start a call center you need to first invest in the infrastructure and we will give quick tips and solutions, which will save a lot of money so you can start your own call center without investing much.

Call Center Software
The first thing you should get to your call center is the call center software. Instead of buying heavy infrastructure you can buy call center software, which will save investment on hardware. There are companies that offer call center with limited seats, you may start with one of as such custom contact center solution. If your budget is too low, you may use an open source contact center solution, VICIDial. In this case, all you need to pay is installation and setup fee. This will save a lot of time.

CRM Solution
For any call center, CRM solution is important. Free or trial version of CRMs wouldn’t be enough if you want to run business aggressively. You can get a reliable open source CRM System, vTiger. The vTiger experts will perform setup and installation at low cost. Make sure to integrate vTiger and VICIDial solutions to save time of agents and increase productivity.

Web-phone integration within call center software
The WebRTC webphone can be integrated within the contact center solution. Once it is integrated, you don’t need to buy IP Phones or licensed version of the Softphone. The agents can use the web phone developer on top of the most reliable platform, namely, WebRTC.

Start Virtual Call Center
You can save a lot and enjoy the benefits of talented agents all across the world if you start a virtual call center. Here, you don’t need to lease an office and spent on resource management. This will save a lot of time. You can hire agents who can work from flexibility of home.
These are the major tips to start your own call center without investing much. If you need further guidance, contact Elisiontec. It is a leading VoIP company that offers various advanced solutions to its clients. It has set up many call centers for small to large budget clients all across the globe. They provide free suggestions and consultation to clients who want to open their own call center. For more details, please visit http://www.elisiontec.com/

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