Top 3 Must Have Solutions for Customer and Technical Support Centers

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Must have solution for customer and technical support

The customer care and technical support center must be provisioned with the best tools so they can provide the best support to customers in real time. There are the top 3 tools that each customer or technical support center must put in place to delight customers and increase efficiency of support executives.

Customer support is an unavoidable part of any business. Each small or big company has to assure that they have well experienced and empathetic customer support executives talk with customers and in real time and provide them good service. Furthermore, the companies need to provide all required tools and solutions to their support executives to provide the best service to customers in record time and increase their satisfaction ratio. There are many different tools that can be used to provide good customer service such as call center software, CRM system, etc. Generally, each company has these tools, but there are some more solutions, which are really important and can provide required support for the support team. This article shares the top 3 most important solutions for customer support centers.

Helpdesk Ticketing Solution
Having a helpdesk ticketing system in place is highly recommended even if you have the best CRM solution. The helpdesk ticketing solution helps in keeping tickets exclusively assigned to executive as well as it keeps trail of the issue raised and support provided. These tickets can be helpful for keeping track of issues so in future these issues can be prevented. Also, the information saved in the tickets of helpdesk ticketing solution can be used by the trainees and other departments for learning purpose. Thus, the helpdesk ticketing solution must be in place.

Live Chat Solution
In today’s busy lives customers don’t really like to make a call, walking through an IVR and raising an issue. Adding a live chat solution can be a great tool to delight customers by removing the additional steps for raising a query. Also, the live chat solution can be used for providing the real time updates and answers to customers. This will help in increasing customer satisfaction by giving them prompt answer. Even if there is a queue in chat, the customers don’t need to hold the receiver until the support executive gets connected.

WebRTC Solution
It is a web based webphone and it can be a great tool to delight customers as well as your support executives. The WebRTC solution can be placed on your webpage or website as a button and any customer who want to speak to the customer care executive can make a VoIP call by clicking on a button. The WebRTC solution is convenient for users. On the other hand, the customer care staff doesn’t need to install and configure any softphone or IP Phone for calling. This supports browser to browser calling which can be done without any additional steps. This makes communication prompt and convenient.

These are the top 3 solution you must get to your customer care center or technical support center. These support solutions will make the support process fast and convenient. Also, it will let you save a lot on expenses. Delight your customers by providing the best support service and empower your staff to improve productivity.

Are you looking for reliable provider for any of the above mentioned solutions? Visit http://www.elisiontec.com/

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